This policy applies to paid plans of the SaaS platform "Mobistro" provided by Mobistro — Alexander Schäfer, Nauheimer Weg 9a, 65550 Limburg, Germany (hereinafter the "Provider"). It summarizes the Terms of Service, in particular Sections 6 and 7. In case of any discrepancy, the Terms of Service prevail.
1. Businesses only
Mobistro is aimed exclusively at businesses (Unternehmer) within the meaning of Section 14 of the German Civil Code (BGB) and at legal entities under public law and special funds under public law. Contracts with consumers are excluded. Consequently, there is no consumer right of withdrawal.
2. Free trial
A free trial is free of charge and does not convert into a paid plan automatically. A paid plan is only concluded by an express purchase.
3. Cancellation
The Customer may cancel a paid plan at any time with effect from the end of the current billing period, i.e. the end of the paid month or year. Cancellation can be made in text form, for example by e-mail to kontakt@mobistro.app, or via Paddle's billing and payment management, which admins can open from within the Platform.
The plan remains available until the end of the paid billing period. Afterwards, the organization is limited to read-only access, in which reading and exporting data remain possible.
4. No refunds
Fees are payable in advance, monthly or yearly depending on the selected billing interval. Fees already paid are not refunded upon cancellation, including on a pro-rata basis for the remainder of a started billing period.
5. Plan changes
When switching to another plan, the web application shows before confirmation when the change takes effect and what its financial impact is. The date and amounts shown there apply.
6. Processing by Paddle
Ordering, payment and invoicing of paid plans are handled by Paddle as reseller (Merchant of Record): Paddle.com Market Limited, London, United Kingdom, for purchases from the USA Paddle.com Inc., and for purchases from Canada Paddle.com (Canada) Ltd. Paddle's buyer terms, which are provided during checkout, apply additionally to the purchase.
7. Statutory rights
The Customer's statutory rights, in particular in the event of defects in the service, remain unaffected.
8. Contact
For questions about cancellation, invoices or payments, please contact kontakt@mobistro.app.